COVID-19 CANCELLATION POLICY

In the event that your reservation at Domaine de Rochebonne becomes impossible due to COVID-19 restrictions we  give you the possibility to postpone your stay or to cancel with a full refund, cancellation possible up to 3:00 PM on the day of your arrival.

This COVID-19 cancellation policy is only effective in the event that the booked stay becomes impossible due to local and national government measures, protocols and regulations regarding the COVID-19 pandemic. This also applies if decisions taken by the government of your own country which make it impossible for you to arrive at Le Domaine de Rochebonne.

NEW! From the 1st of February 2021 all our rental prices include bed linen, bath towels and pool towels prepared by a professional Covid-19 compliant laundry service and the beds will be made for your arrival.

COVID-19

We have invested in professional grade disinfection equipment and products and we are abiding to a strict protocol which will be followed rigorously before each arrival and after each departure.

In order to protect our guests as well as ourselves, in accordance with the local authorities we have taken the following precautions:

Your arrival

Upon your arrival please phone us so that we can come and greet you outside and show you to your accommodation. We request that our guests respect a distance of minimum 2 metres from another guest or a member of staff.

We will be providing hand sanitiser to each party upon arrival.

We kindly request that you don't come round to our office / home but contact us by phone or SMS If there is anything you need. Of course if you see us outdoors on the grounds then don't hesitate to come and chat. We are always available to make sure you have everything you need and always happy to help.

Cleaning

Le Domaine de Rochebonne staff will enter the rental after each guest's departure to carry out the end of stay clean and to disinfect the rental from top to bottom following a strict government issued checklist.

Upon departure, each guest must leave all the interior and exterior doors as well as windows and skylights of the rental wide open regardless of the weather.

Optional extras:

These prices are for the length of your stay regardless of the duration. If you would like any of these optional extras please send us a message at least 1 week prior to your arrival.

Towels and bed linen: NEW! From the 1st of February 2021 all our rental prices include bed linen, bath towels and pool towels prepared by a professional Covid-19 compliant laundry service and the beds will be made for your arrival.

High chair: 10.00 €

Cot: 10.00 €

Dog or cat: 10.00 €

Extra person from 10 € (child or adult subject to approval by management )

End of stay clean: 140€. If you do not choose this option we kindly request that you leave the cottage clean and tidy and just as you found it upon arrival. Cleaning equipment and cleaning products are provided. A cleaning checklist will be provided upon your arrival. (Staff carry out the Covid-19 disinfection in each rental following a strict government issued checklist.)